If you believe your item has developed a manufacturing fault over time, please email our Customer Care team firstname.lastname@example.org along with an image of the fault. You will then be contacted via email as soon as we can to discuss how to proceed. You have certain statutory rights under the Consumer Rights Acts 2015. If goods are found to be faulty within 6 months from the date of purchase, you will be entitled to either a repair, a replacement or a refund
At Fenn Wright Manson, the safety of our customers and staff remains our number one priority. Due to the coronavirus, we are following hygiene processes and social distancing across our business in accordance with guidelines from the WHO.
Our charges are as follows:
Free UK standard delivery (2-5 working days*, orders above £150) - Free
UK standard delivery (2-5 working days*, orders below £150) - £3.95
UK next working day delivery* (guaranteed on all orders placed before 2:30pm) - £6.95
Northern Ireland - £8.00
Republic of Ireland - £8.00
Europe** (see list of countries below) - £20.00
Rest of world (see list of countries below) - £29.50
All deliveries are sent via DPD or DHL, and a signature will be required to confirm receipt of your delivery. Re-delivery details will be left by the courier if no signature can be gained.
Please note that deliveries to the following postcodes may take longer to arrive: AB 31-38, AB 41-56, EI, FK 17-21, GY 9, HS 1-9, IM, IV, KA 27, KA 28, KW 0-14, KW 15-17, PA 20-78, PH 15-18, PH 19-29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE.
*Working days are Monday to Friday, excluding UK public holidays. UK deliveries include England, Wales, Scotland and all offshore islands except the Channel Isles. Northern Ireland is delivered to under a separate rate.
**Since the United Kingdom officially left the European Union on January 1st, 2021, customers in EU countries are liable to pay additional charges. These include: An admin fee, charged by local customs. For more information, please visit your local custom's website; Import VAT on orders over the value of £22.00; and Import duty and import tax on orders over the value of £150.00.
INTERNATIONAL DELIVERIES & CUSTOMS
We currently deliver to the following countries:
Canada and the United States of America.
Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Australia, Hong Kong, Lebanon, New Zealand and Singapore.
If there’s another country you would like us to ship to, please contact our customer service team.
If your order is being delivered outside of the UK, you may be asked to pay customs or import duties once it reaches your destination. We are not responsible for these additional charges, or customs policies which can affect or delay the delivery of orders.