If you believe your item has developed a manufacturing fault over time, please email our Customer Care team help@fennwrightmanson.com along with an image of the fault. You will then be contacted via email as soon as we can to discuss how to proceed. You have certain statutory rights under the Consumer Rights Acts 2015. If goods are found to be faulty within 6 months from the date of purchase, you will be entitled to either a repair, a replacement or a refund

COVID-19

At Fenn Wright Manson, the safety of our customers and staff remains our number one priority. Due to the coronavirus, we are following hygiene processes and social distancing across our business in accordance with guidelines from the WHO.

DELIVERY:

Our charges are as follows:

All deliveries are sent via DPD or DHL, and a signature will be required to confirm receipt of your delivery. Re-delivery details will be left by the courier if no signature can be gained.

Please note that deliveries to the following postcodes may take longer to arrive: AB 31-38, AB 41-56, EI, FK 17-21, GY 9, HS 1-9, IM, IV, KA 27, KA 28, KW 0-14, KW 15-17, PA 20-78, PH 15-18, PH 19-29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE.

*Working days are Monday to Friday, excluding UK public holidays. UK deliveries include England, Wales, Scotland and all offshore islands except the Channel Isles. Northern Ireland is delivered to under a separate rate.

**Since the United Kingdom officially left the European Union on January 1st, 2021, customers in EU countries are liable to pay additional charges. These include: An admin fee, charged by local customs. For more information, please visit your local custom's website; Import VAT on orders over the value of £22.00; and Import duty and import tax on orders over the value of £150.00.

INTERNATIONAL DELIVERIES & CUSTOMS