Returns And Refunds

COVID-19

At Fenn Wright Manson, the safety of our customers and staff remains our number one priority. Due to the coronavirus, we are following hygiene processes across our business in accordance with guidelines from the WHO, and this does unfortunately mean that there will be delays in our returns process.

We have taken the following measures to ensure safety: quarantining all boxed deliveries, and all customer returns after receipt. As a result, refunds will be delayed, but rest assured that we have not forgotten you.

During this time of uncertainty, we urge you to stay safe and return all items within 14 days of lockdown being lifted.

Thank you for your patience during these uncertain times.

Best wishes from everyone at Fenn Wright Manson.


RETURNS

Free returns can be made via Royal Mail and Collect+, which is a convenient way to return parcels from over 7,000 drop-off points.

Unwanted items must be returned in their original packaging, with tags, unused and in perfect condition. If items arrive without their original tags or in an imperfect condition through no fault of our own, we may not be able to offer a refund. Please note that it can take up to ten working days for returns to be processed.

To return your items, follow these simple steps:

  1. Put all returned items into their original packaging, fill out the returns note, and put both in the package.
  2. Enter your order number on the pre-paid Royal Mail or Collect+ sticker and attach this to the outside of your returns parcel, ensuring any outbound delivery labels are removed or covered. You can print a Royal Mail returns label here; alternatively, print a Collect+ returns label here. You can also use these links to find your nearest Royal Mail or Collect+ location.
  3. Drop off your parcel at your chosen location and keep hold of the receipt, which includes a tracking code. This is your proof of return; sadly, we can’t offer refunds for items that are lost in the post.

To do this, follow these steps:

  1. Put all returned items into their original packaging, fill out the returns note, and put both in the package.
  2. Label your parcel with our returns address:
    FENN WRIGHT MANSON RETURNS,
    UNIT B, DEWAR HOUSE, CENTRAL ROAD,
    HARLOW, ESSEX,
    CM20 2ST
  3. Take the parcel to your nearest Post Office. We recommend using a recorded delivery service, and keeping proof of returns, as the parcel is your responsibility until it reaches us. Sadly, we can’t offer refunds for items that are lost in the post.

If you’re outside the United Kingdom, please follow the steps below to return your parcel:

  1. Put all returned items into their original packaging, fill out the returns note, and put both in the package.
  2. Label your parcel with our returns address:
    FENN WRIGHT MANSON RETURNS,
    UNIT B, DEWAR HOUSE, CENTRAL ROAD,
    HARLOW, ESSEX,
    CM20 2ST
  3. Return your parcel using your local postal service. Please note the cost of returning your parcel is your responsibility and we recommend using a tracked service as we’re unable to refund items that do not reach us.

This returns policy does not affect your statutory rights.

Unfortunately, we’re unable to offer exchanges. If you’d like to exchange your chosen item for a different size or item, please return your order (free of charge), and then place a new order for your replacement items.