We will gladly offer a refund on purchases from our website, if you return your item(s) within 14 days of receiving your order.
Unwanted items must be returned at your cost, in their original packaging, with tags, unused and in perfect condition.
Please note, if items arrive to us without their original tags, packaging or in an imperfect condition through no fault of our own, then we may not be able to offer a refund.
To return your items, follow these simple steps:
- Ensure the items you wish to return meet the requirements of our returns policy.
- If they do, please place all items to be returned into their original packaging, fill out the returns note, and safely secure the parcel.
- Label the parcel with our returns address:
FENN WRIGHT MANSON RETURNS,
CURVER WAY, WILLOWBROK CENTRAL INDUSTRIAL ESTATE
- Decide on your choice of return postage, which will be at your own cost. We recommend you use a recorded delivery service, and keep proof of return, as the parcel is your responsibility until it reaches us. Sadly, we cannot offer refunds for items that are lost in the post.
This returns policy does not affect your statutory rights.
Unfortunately, we are unable to offer exchanges.
If you would like to exchange an item for a different size or alternative product, please return the item purchased from our website for a refund (if it meets the requirements of our refund policy) and place a new order for your replacement items.
If you believe your item has developed a manufacturing fault over time, please email our Customer Care team firstname.lastname@example.org along with an image of the fault. You will then be contacted via email as soon as we can to discuss how to proceed. You have certain statutory rights under the Consumer Rights Acts 2015. If goods are found to be faulty within 6 months from the date of purchase, you will be entitled to either a repair, a replacement or a refund
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