Returns And Refunds

COVID-19

At Fenn Wright Manson, the safety of our customers and staff remains our number one priority. Due to the coronavirus, we are following hygiene processes across our business in accordance with guidelines from the WHO.

We have taken the following measures to ensure safety: quarantining all boxed deliveries, and all customer returns after receipt. Please allow up to 10 working days for your returns to be processed.

RETURNS: JANUARY 2021 COVID-19 UPDATE

Throughout the ongoing coronavirus outbreak, we have taken measures to ensure safety of both our team and our customers. This includes the quarantining of all boxed deliveries and customer returns after receipt; this has affected our returns policy, but rest assured that you can still return any purchases for whatever reason, and free of charge if you're in the UK.

To support our customers, especially during the 2021 lockdown in the UK, our returns policy has once again been extended. Any orders placed from January 4th, 2021 forego our usual 14-day return window; instead, these purchased items can be returned until February 28th 2021. Refunds from Fenn Wright Manson may be delayed due to current circumstances, but we are working as hard as we can to maintain our excellent customer service.


RETURNS

Free returns can be made via Royal Mail, which is a convenient way to return parcels from over 7,000 drop-off points.

We will gladly offer a refund on non-faulty merchandise if you return your item(s) within 14 days of receiving your order.

Unwanted items must be returned in their original packaging, with tags, unused and in perfect condition. If items arrive without their original tags or in an imperfect condition through no fault of our own, we may not be able to offer a refund.

To return your items, follow these simple steps:

  1. Put all returned items into their original packaging, fill out the returns note, and put both in the package.
  2. Enter your order number on the pre-paid Royal Mail label and attach this to the outside of your returns parcel, ensuring any outbound delivery labels are removed or covered. You can print a Royal Mail returns label here . You can also use the link to find your nearest Royal Mail location.
  3. Drop off your parcel at your chosen location and keep hold of the receipt, which includes a tracking code. This is your proof of return; sadly, we can’t offer refunds for items that are lost in the post.

To do this, follow these steps:

  1. Put all returned items into their original packaging, fill out the returns note, and put both in the package.
  2. Label your parcel with our returns address:
    FENN WRIGHT MANSON RETURNS,
    FAO NIKKI GLOVER, CURVER WAY, WILLOWBROK CENTRAL INDUSTRIAL ESTATE
    CORBY, NORTHANTS
    NN17 5XN
  3. Take the parcel to your nearest Post Office. We recommend using a recorded delivery service, and keeping proof of returns, as the parcel is your responsibility until it reaches us. Sadly, we can’t offer refunds for items that are lost in the post.

If you’re outside the United Kingdom, please follow the steps below to return your parcel:

  1. Put all returned items into their original packaging, fill out the returns note, and put both in the package.
  2. Label your parcel with our returns address:
    FENN WRIGHT MANSON RETURNS,
    FAO NIKKI GLOVER, CURVER WAY, WILLOWBROK CENTRAL INDUSTRIAL ESTATE
    CORBY, NORTHANTS
    NN17 5XN
  3. Return your parcel using your local postal service. Please note the cost of returning your parcel is your responsibility and we recommend using a tracked service as we’re unable to refund items that do not reach us.

This returns policy does not affect your statutory rights.

Unfortunately, we’re unable to offer exchanges. If you’d like to exchange your chosen item for a different size or item, please return your order (free of charge for UK orders), and then place a new order for your replacement items.

Faulty Goods

If you believe your item has developed a manufacturing fault over time, please email our Customer Care team help@fennwrightmanson.com along with an image of the fault. You will then be contacted via email as soon as we can to discuss how to proceed. You have certain statutory rights under the Consumer Rights Acts 2015. If goods are found to be faulty within 6 months from the date of purchase, you will be entitled to either a repair, a replacement or a refund